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Tag: Digital

Digital Customer Experience Strategy

Posted on November 15, 2019July 14, 2020

Digital Customer Experience Strategy : Actions to Impact or just hyperbole Originally Published May 21, 2018 Introduction : The Data connection According to an article in Forrester magazine, November 2016, ‘74% of companies say they want to be data driven, but only less than 29% are actually successful at connecting analytics to action.’ Digital Customer…

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